Frontline Customer Service Representative - Premium Healthcare Services

Join Royal Progress Hospital, a leading healthcare institution in Indonesia, as a Frontline Customer Service Representative in the vibrant heart of Bali. This is a unique opportunity to be the first point of contact for patients and visitors, ensuring exceptional service and a positive experience. As a member of our dedicated team, you will be the face of our hospital, handling inquiries, resolving issues, and providing information with professionalism and warmth. Our hospital is committed to providing premium healthcare services, and we are looking for a passionate and customer-focused individual to join us in Denpasar.

Every day, you will interact with a diverse range of people, from patients and their families to visitors and staff. Your role will involve using our in-house customer relationship management system (CRM) to track and manage interactions, ensuring that every query is addressed promptly and effectively. You will also be responsible for maintaining our hospital's high standards of cleanliness and hygiene, adhering to strict protocols to ensure a safe and comfortable environment for all.

📋 Tanggung Jawab Pekerjaan

• Greet and assist patients, visitors, and staff with a friendly and professional demeanor.
• Handle inquiries and resolve issues related to hospital services, appointments, and billing.
• Provide information about our healthcare services, facilities, and policies.
• Maintain our hospital's cleanliness and hygiene standards, including sanitizing high-touch areas.
• Use our CRM system to log and track customer interactions and feedback.
• Assist in the organization and distribution of patient information and materials.
• Contribute to a positive and welcoming environment for all visitors and patients.
• Adhere to our hospital's policies and procedures, including confidentiality and data protection.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to handle diverse customer needs.
• Strong organizational skills and attention to detail.
• Proficiency in using basic computer software, including our CRM system.
• Ability to work well under pressure and in a fast-paced environment.
• Familiarity with healthcare services and terminology is a plus.
• Ability to stand for long periods of time and perform physical tasks.
• High school diploma or equivalent, with a focus on customer service or healthcare administration.

🛠️ Keahlian

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